After the announcement that Malaysian airline MH17 had been shot down over eastern Ukraine, Singapore Airlines was quick to post on their social media pages (Facebook and Twitter) a public statement addressed to their customers claiming that its flights “are not using the Ukrainian airspace”. Continue reading
Tag Archives: Crisis Communication
SingTel Fire: Failing the Crisis Test?
The IDA – Infocomm Development Authority of Singapore has finally recently concluded its investigations on the SingTel’s Internet Disruption incident. It has been already more than 6 months since on Wednesday 9th of October 2013, a fire broke out at SingTel’s Bukit Panjang Exchange facility damaging a number of internet cables and disrupting internet services across the island for more than a 1 week. At the time of this accident, the disruption created a massive shockwave of discontent among affected Internet users and even in part of the general public who then went on to vent their anger on social medias in a frenzy that lasted for weeks.
City Harvest Case part 5: CHC’s Crossover or Sun Ho’s Crossover
As explained in my previous post “City Harvest Case Part 4 – Can You Rationalize a Crime to be a Benefit to Society?“, the CHC investigations and trial have turned the spotlights on a number of very questionable decisions and practices made by the CHC Leadership in relation to the Crossover project. Continue reading
Sony Reputational Nightmare: How to piss off 77 millions customers!
A major hack attacks resulting in tens of millions of your customer’s information including credit card details to be compromised and forcing your organization to shutdown your main online money-making system should be one of your worst nightmares. Continue reading
The Risk Management Paradox 