The revelations about the large sums of money (tens of millions of dollars) used liberally to finance Sun Ho’s failed attempt to breakthrough on the U.S. music scene and about her carefree, luxury lifestyle, have shocked many City Harvest Church members, the christians community at large and even the wider public. Reading through online forums, it is clear that many people felt that the amounts spent were extravagant and questioned what this “U.S. pop star adventure” had really got to do with the Christian evangelisation project it proclaimed to be. Continue reading
Category Archives: Reputation Risk Management
Singapore Airlines Approximate Online Communication over the MH17 Tragedy
After the announcement that Malaysian airline MH17 had been shot down over eastern Ukraine, Singapore Airlines was quick to post on their social media pages (Facebook and Twitter) a public statement addressed to their customers claiming that its flights “are not using the Ukrainian airspace”. Continue reading
SingTel Fire: Failing the Crisis Test?
The IDA – Infocomm Development Authority of Singapore has finally recently concluded its investigations on the SingTel’s Internet Disruption incident. It has been already more than 6 months since on Wednesday 9th of October 2013, a fire broke out at SingTel’s Bukit Panjang Exchange facility damaging a number of internet cables and disrupting internet services across the island for more than a 1 week. At the time of this accident, the disruption created a massive shockwave of discontent among affected Internet users and even in part of the general public who then went on to vent their anger on social medias in a frenzy that lasted for weeks.
City Harvest Case part 5: CHC’s Crossover or Sun Ho’s Crossover
As explained in my previous post “City Harvest Case Part 4 – Can You Rationalize a Crime to be a Benefit to Society?“, the CHC investigations and trial have turned the spotlights on a number of very questionable decisions and practices made by the CHC Leadership in relation to the Crossover project. Continue reading
City Harvest Case part 4: Can you Rationalize a Crime to be Beneficial to Society?
Every week Pastor Kong Hee and Pastor Tan Ye Peng both preach eloquently about good ethical principles solidly grounded in the Bible. Through many sermons, they have warned repeatedly the faithful crowd convincingly about the deadly power of sin and how easy it is to be tempted and fall on the wrong side. How could the same men of God, as the COC Report and the prosecution claim, be doing the contrary of what they preach? Continue reading
City Harvest Case part 3 – The Opportunity Makes the Thief
Social scientists, psychologists and criminologists generally agree that human behavior is the product of a complex interaction among a wide range of factors. Some of those factors are personal to the individual and others are related to the environment in which the individual evolves. The Fraud Triangle Risk Assessment model that I have been using for this analysis of the CHC case categorize these factors into 3 groups: Pressure, Opportunity and Rationalization. Continue reading
City Harvest Case part 2: If There is a Fraud What Would be the Motives?
As already mentioned in my previous post “City Harvest Case Part 1: Following God or Mammon?“, the COC and the prosecution claim that at least SGD 24 millions were illegally diverted from the church building fund and channelled to finance Sun Ho’s attempt to breakthrough on the Hollywood music scene. In order to find out whether there could be any real substance (or not) in the allegations made against the CHC leaders, I will explore this case using a well-tested and recognized Fraud Risk Management Analytical Framework: The Fraud Triangle. Continue reading
Perception vs Reality: Using stress testing for a PR job
A Stress testing is a form of test that aims to evaluate how a system (financial system) or an entity (a Bank in this case) can cope when subjected to amounts of stress that goes well beyond the ‘normal’ expected operational environment. The goal is to observe the results to determine the resistance range and breaking point. Continue reading
Sony Reputational Nightmare: How to piss off 77 millions customers!
A major hack attacks resulting in tens of millions of your customer’s information including credit card details to be compromised and forcing your organization to shutdown your main online money-making system should be one of your worst nightmares. Continue reading