Category Archives: Crisis Management

City Harvest Case part 6: The Smog of the Crossover Financing

Posted on by

The revelations about the large sums of money (tens of millions of dollars) used liberally to finance Sun Ho’s failed attempt to breakthrough on the U.S. music scene and about her carefree, luxury lifestyle, have shocked many City Harvest Church members, the christians community at large and even the wider public. Reading through online forums, it is clear that many people felt that the amounts spent were extravagant and questioned what this “U.S. pop star adventure” had really got to do with the Christian evangelisation project it proclaimed to be. Continue reading →

Singapore Airlines Approximate Online Communication over the MH17 Tragedy

Posted on by

After the announcement that Malaysian airline MH17 had been shot down over eastern Ukraine, Singapore Airlines was quick to post on their social media pages (Facebook and Twitter) a public statement addressed to their customers claiming that its flights “are not using the Ukrainian airspace”. Continue reading →

SingTel Fire: Failing the Crisis Test?

Posted on by

The IDA – Infocomm Development Authority of Singapore has finally recently concluded its investigations on the SingTel’s Internet Disruption incident. It has been already more than 6 months since on Wednesday 9th of October 2013, a fire broke out at SingTel’s Bukit Panjang Exchange facility damaging a number of internet cables and disrupting internet services across the island for more than a 1 week. At the time of this accident, the disruption created a massive shockwave of discontent among affected Internet users and even in part of the general public who then went on to vent their anger on social medias in a frenzy that lasted for weeks.

Continue reading →

Food for thoughts.. “As Long as the tide is up, You can swim naked!”

Quote | Posted on by

A lot of people and organizations think they are taking risks and managing them effectively because ‘on the surface’ (revenues, short-term profits) everything appears to look good!. Unfortunately, it is only during a crisis that they will find out too late that they are ‘naked’.

Business Schools Education: Creating MENACES to Society?

Posted on by

I was attending recently a Forum organized by ESSEC Business School in Singapore (on the 26t february 2013). The topic under scrutiny was:

“Can Management Education Cope with Globalization Crisis and Sustainability?”

To explore and discuss this topic Continue reading →

Sony Reputational Nightmare: How to piss off 77 millions customers!

Posted on by

A major hack attacks resulting in tens of millions of your customer’s information including credit card details to be compromised and forcing your organization to shutdown your main online money-making system should be one of your worst nightmares. Continue reading →